Employee of the Month - April '24
It is with great esteem that we recognize Kathryn Cooper as the Shasta County Employee of the Month for April 2024!
As the HHSA Program Manager within the Health and Human Services Agency, Kathryn adeptly navigates the dynamic environment of state requirements and client needs. Her strategic oversight of the Customer Service Center (CSC) has yielded commendable results, with a consistent 90% positive customer satisfaction rating.
Kathryn's demeanor under pressure is exemplary, maintaining professionalism and focus amidst various challenges. She demonstrates a commitment to ethical conduct, ensuring adherence to established protocols and fostering a culture of compliance within her team through regular division meetings.
Beyond administrative duties, Kathryn has spearheaded initiatives within the Economic Mobility Branch, notably enhancing the efficiency of Expedited CalFresh application processing. Her leadership has led to innovative solutions, including the establishment of a dedicated application processing unit.
Her team's testimonials speak volumes about Kathryn's leadership style, describing her as genuine, approachable, and deeply committed to their professional development. She has cultivated an environment conducive to expression, growth, and mutual support, embodying the core values of collaboration, adaptability, respect, and excellence.
Kathryn's recognition as Employee of the Month is a testament to her unwavering dedication and exemplary leadership within Shasta County. We extend our heartfelt congratulations to Kathryn Cooper for this well-deserved honor.
