If you are an Electronic Benefit Transfer (EBT) cardholder and receive a text, call or email asking for your card number, PIN or any personal info, do NOT provide it.
There are reports of EBT scams and attempts to steal benefits. For any questions regarding your EBT card, please call 877-328-9677 or call the Customer Service Center at 877-652-0731. Click here for more information on the ebtEDGE Mobile Application.
Si usted tiene tarjeta EBT y recibe un mensaje de texto, una llamada o un correo electrónico pidiéndole su número de tarjeta, su PIN, o cualquier información personal, NO responda.
Hay informes de una estafa de EBT con el fin de robar beneficios. Para cualquier pregunta respecto a su tarjeta EBT, por favor llame al 877-328-9677 o llame al 877-652-0731. Haga clic aquí para obtener más información sobre la aplicación móvil ebtEDGE.
Beware of EBT Theft and Scams
EBT Skimming occurs when a thief places a device on a retailer's card-swiping machine to copy your EBT card information so they can steal your EBT benefits.
EBT Scamming occurs when a thief deceives you into giving out your personal information so they can steal your EBT benefits. Personal information includes your EBT card number, EBT PIN number, social security number, or bank information.
If you think your benefits may have been stolen, you should immediately call the customer service telephone number on the back of your EBT card, 877-328-9677, and the county office at 1-877-652-0731.
In addition to calling to report EBT theft you must turn in a completed EBT 2259 to the county office.
· For benefits stolen through EBT skimming complete form EBT 2259.
· For benefits stolen through an EBT scam complete forms EBT 2259 and EBT 2259A.
EBT 2259 (English) or EBT 2259 (Spanish)
EBT 2259A (English) or EBT 2259A (Spanish)
Learn more about EBT scams: Watch this video from the California Department of Social Services.