Enhanced Care Management

Important Changes to Whole Person Care

*Note - On January 1, 2022, Whole Person Care program transitioned to a new Medi-Cal benefit called Enhanced Care Management and a service called “Community Supports.” Read more here in the public notice.

What is Enhanced Care Management?

Enhanced Care Management is a new, statewide Medi-Cal benefit similar to Whole Person Care. Someone who is eligible for the program will have their own care team, including a care coordinator. The care coordinator will work a person's doctors, specialists, pharmacists, case managers, social services providers and others to help them access the care they need.

The care coordinator can also help the person:

• Find doctors and get an appointment;
• Set up rides to get to doctor visits;
• Better understand medications;
• Find and apply for other community based services based on the member’s needs, like housing supports and food;
• Get follow-up care after the member leaves the hospital, and
• Link them to other services in the community.

What is Community Supports?

Community Supports services are the housing services provided by Whole Person Care.

To Learn More

If you have questions about Whole Person Care and the new Enhanced Care Management benefit or Community Support services, contact:

Partnership HealthPlan of California
Care Coordination Department
Toll free at (800) 809-1350

Enhanced Care Management is made possible through a collaboration between Shasta County Health and Human Services, PartershipHealth Plan, Shasta Community Health Center and Hill Country Health and Wellness.

Questions? 

If you think you might be eligible for Enhanced Care and Community Supports and would like to be referred, please talk to your health care provider.

Go here for more information about food, financial help and housing in Shasta County.

Go here for more information about health coverage in Shasta County.