Reasonable Accommodations

The Americans with Disabilities Act (ADA) protects people with physical, mental, and developmental disabilities, as well as others with serious health limitations (42 U.S.C. § 12132).

If you have a disability that makes it hard for you to apply for benefits or meet program requirements, you have the right to request and receive extra help without the need to give us your medical papers/proof of your condition.

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 ("ADA"), the Shasta County Health and Human Services Agency will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities. 

We can help you with:

• Reading documents and forms
• Filling out forms
• Getting documents we need
• Changes to program rules and work requirements
• Making appointments
• Other reasonable accommodations and modifications
   

Disabilities may include problems with:

• Walking, sitting or standing
• Reading, learning or understanding
• Speaking, hearing or seeing
• Being around crowds
• Memory loss
• Dealing with emotions

You may request a reasonable accommodation at one of the Regional Offices or by calling the Customer Service Center at (877) 652-0731.  
 

How to file an ADA complaint

If you feel you have been discriminated against because you did not receive the help you need due to a disability, you may file an ADA Complaint. Your complaint can be filed in-person, by letter, or by telephone.  More information about how to file a complaint can be found on the Civil Rights Discrimination page.